Cable Forum - View Single Post - Carphone Warehouse in customer data breach

Stuart · 10-08-2015, 10:30

I think the problem is that businesses need something they can show as a result of investment . Security systems and procedures just aren't sexy enough that they can show them off. They don't have the same "wow" factor for customers in the same way as state of the art new stores do, and they don't generate profits (so won't be sexy for the shareholders or accountants). Put simply, they work (in which case your business works as it should) or they don't, in which case your business may be in trouble.

As such, the companies tend to invest less than they should in decent security procedures and systems.

The same statements apply to backups. People forget about them until they are needed, by which time, if they aren't working, it's probably too late.

That's not a defence for CPW. They are storing customer's personal details. As such, they *should* have strong security in place, and they have failed in this respect.

10-08-2015, 10:30	#7
Stuart - Join Date: Jun 2003 Location: Somewhere Services: Virgin for TV and Internet, BT for phone Posts: 26,546	Re: Carphone Warehouse in customer data breach I think the problem is that businesses need something they can show as a result of investment . Security systems and procedures just aren't sexy enough that they can show them off. They don't have the same "wow" factor for customers in the same way as state of the art new stores do, and they don't generate profits (so won't be sexy for the shareholders or accountants). Put simply, they work (in which case your business works as it should) or they don't, in which case your business may be in trouble. As such, the companies tend to invest less than they should in decent security procedures and systems. The same statements apply to backups. People forget about them until they are needed, by which time, if they aren't working, it's probably too late. That's not a defence for CPW. They are storing customer's personal details. As such, they should have strong security in place, and they have failed in this respect.