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Chrysalis · 06-08-2015, 22:37

qas is right, in the url I linked to and ignition also confirmed on a tbb post that lib global still use the VM escalation thresholds, so it didnt even get approved as a capacity problem until the congestion was high enough, when the customer first raised it on the forums he had clear congestion but the support staff couldnt raise it due to it been below the threshold.

This is why I said if they need a year or so to fix the problem, the work needs to start at a much lower threshold.

06-08-2015, 22:37	#61
Chrysalis cf.mega poster Join Date: Sep 2003 Posts: 12,050	Re: Oversubscribed areas? qas is right, in the url I linked to and ignition also confirmed on a tbb post that lib global still use the VM escalation thresholds, so it didnt even get approved as a capacity problem until the congestion was high enough, when the customer first raised it on the forums he had clear congestion but the support staff couldnt raise it due to it been below the threshold. This is why I said if they need a year or so to fix the problem, the work needs to start at a much lower threshold.