Cable Forum - View Single Post - Virgin Mobile downgrading VIP Tarif from Unlimited to 2GB

newbie1001 · 19-07-2015, 21:49

You can cancel, even that is a farce though. You have to Text Leave to a number then they will disconnect you within 7 days. Trying to sort a replacement is a real pain time scale wise no option to take the number as well.

I also have 2 other Mobile and a broadband service, cancelling this one means to make the other services work i will have to switch provider en mass. I have about 4 months left on a couple bet they do not let me cancel them though without penalties. What is ok for them should be ok for me.

I have been ok with Virgin for years with no real issues then they put this on me, so much for customer loyalty.

Have sent a mail and awaiting response not hopeful though.Lucky i Have BT Fibre in my area so should still get the speed for what i require.

19-07-2015, 21:49	#5
newbie1001 Inactive Join Date: Dec 2009 Posts: 76	Re: Virgin Mobile downgrading VIP Tarif from Unlimited to 2GB You can cancel, even that is a farce though. You have to Text Leave to a number then they will disconnect you within 7 days. Trying to sort a replacement is a real pain time scale wise no option to take the number as well. I also have 2 other Mobile and a broadband service, cancelling this one means to make the other services work i will have to switch provider en mass. I have about 4 months left on a couple bet they do not let me cancel them though without penalties. What is ok for them should be ok for me. I have been ok with Virgin for years with no real issues then they put this on me, so much for customer loyalty. Have sent a mail and awaiting response not hopeful though.Lucky i Have BT Fibre in my area so should still get the speed for what i require.