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General Maximus · 19-07-2015, 13:00

The T3 timeouts are indicative of a possible network fault and if you have had 4 visits then it should have been escalated. I would do the following in this order:

1) Ring up tech support (hopefully not India), explain the problem and ask for the principle technician to come out
2) If they refuse put the phone down, ring back go through to retentions and make a complaint. I am sure they will arrange for the principle tech to come out
3) In the unlikely event that doesn't work, make a complaint with the CEOs office (tom.mockridge@virginmedia.co.uk) and they will DEFINITELY get the principle tech out to sort it out and it will be followed through to resolution. I have dealt with the CEOs office before when I got screwed big time and they kicked ass and got it fixed.

19-07-2015, 13:00	#134
General Maximus Ran Away Join Date: Nov 2008 Location: Lincoln Services: phone + 1gbit BB + SkyQ Posts: 11,021	Re: Post RS Errors The T3 timeouts are indicative of a possible network fault and if you have had 4 visits then it should have been escalated. I would do the following in this order: 1) Ring up tech support (hopefully not India), explain the problem and ask for the principle technician to come out 2) If they refuse put the phone down, ring back go through to retentions and make a complaint. I am sure they will arrange for the principle tech to come out 3) In the unlikely event that doesn't work, make a complaint with the CEOs office (tom.mockridge@virginmedia.co.uk) and they will DEFINITELY get the principle tech out to sort it out and it will be followed through to resolution. I have dealt with the CEOs office before when I got screwed big time and they kicked ass and got it fixed.