[Stephen]

4GB is pointless also though. Have you read the fair use policy in the T&Cs?

I have an Unlimited data package and this month used 3.6GB I now find my self capped to 0.4Mbps!!!! Its unusable.

VM told me they can't take it off either, even though my bill has just been made up and my allowances reset. Due to the fact that the FUP runs from the 1st-30th and is if you go over 3.5GB.

Why it is totally different from the billing period I don't know. I can't even leave as I have until Feb next year. Its the first time I have used that much data as I just started a new job and have been commuting and streaming a lot of music and videos.

Whats the points in giving my unlimited data if after a certain amount I am capped to a speed that is totally unusable. VM claim I can still browse the web and use email and what not, but facebook takes an age to load and even then the photos take even longer.

Can't stream music at all as it spends more time buffering. Even more annoying is the customer service person said I can't complain on the phone I would have to email the complaints team, the twitter team said I can raise a complete on the phone and the complaints team would call me back about it.

The T&Cs(which were last updated in 2012) even states that only 0.25% of customers breach this 'rule'. they are so far behind the times regarding data usage. Can't wait till I can cancel. Things were only good as I used to get staff discount but now I am working for an other mobile company I'll be jumping ship ASAP so I can get 4G too.