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MacmillaN · 13-07-2015, 13:42

Hello,
My Connection has been dropping for the past few days at different times of the day,
A modem reset usually brings the connection back online.
When the internet connection goes offline, the set-top boxes Online light flashes and usually drops the channel image.

The modem has just came back online.
But just wanted to check the Logs of the modem.(Superhub VMDG480)

I was not sure what logs was required, the network log was blank.

Information
Cable Modem EuroDOCSIS
Serial Number 2HA31CU70A2FB
Boot Code Version 2.3.0beta7
Software Version V2.39.02
Hardware Version 2.00
CA Key Installed

Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) 299000000 Hz Locked
Ranged Upstream Channel (Hz) 23600000 Hz Success
Provisioning State OK Operational

Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8299000000 Hz 267000000 Hz 275000000 Hz 283000000 Hz 291000000 Hz 307000000 Hz 315000000 Hz 323000000 HzLocked Locked Locked Locked Locked Locked Locked Locked21 17 18 19 20 22 23 24QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM2566.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17-4.7 dBmV -6.0 dBmV -8.4 dBmV -6.9 dBmV -6.1 dBmV -5.0 dBmV -5.4 dBmV -5.7 dBmV37.4 dB 36.8 dB 36.0 dB 36.8 dB 37.2 dB 37.4 dB 37.2 dB36.8 dB

Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8299000000 Hz 267000000 Hz 275000000 Hz 283000000 Hz 291000000 Hz 307000000 Hz 315000000 Hz 323000000 HzLocked Locked Locked Locked Locked Locked Locked Locked21 17 18 19 20 22 23 24QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM2566.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17-4.7 dBmV -6.0 dBmV -8.4 dBmV -6.9 dBmV -6.1 dBmV -5.0 dBmV -5.4 dBmV -5.7 dBmV37.4 dB 36.8 dB 36.0 dB 36.8 dB 37.2 dB 37.4 dB 37.2 dB 36.8 dB

Upstream Burst Req(1) Init Maint(3) Per Maint(4) Adv Short(9) Adv Long(10) Adv UGS(11)QPSK QPSK QPSK 16QAM 16QAM 16QAMOff Off Off Off Off Off56 384 384 96 104 104396 6 6 1028 1028 10280 0 0 6 8 816 34 34 150 236 2360 0 0 3 0 08 48 48 8 8 8Fixed Fixed Fixed Short Short ShortOn On On On On On

General Configuration
Network Access Allowed
Maximum Number of CPEs 1
Baseline Privacy Enabled
DOCSIS Mode EU DOCSIS 3.0
Config File

Primary Downstream Service Flow
SFID 23892
Max Traffic Rate 133000000 bps
Max Traffic Burst 16320 bytes
Min Traffic Rate 6650000 bps
Primary Upstream Service Flow
SFID 23891
Max Traffic Rate 12000000 bps
Max Traffic Burst 16320 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 16320 bps
Scheduling Type BestEffort

Many thanks for your help!

13-07-2015, 13:42	#1
MacmillaN cf.addict Join Date: Jan 2007 Location: Perth,UK Services: TIVO 500GB-V+ HD, TV Size XL +SKYSPORTS/MOVIES VIVID Phone Size M Posts: 171	Connection Dropping. Hello, My Connection has been dropping for the past few days at different times of the day, A modem reset usually brings the connection back online. When the internet connection goes offline, the set-top boxes Online light flashes and usually drops the channel image. The modem has just came back online. But just wanted to check the Logs of the modem.(Superhub VMDG480) I was not sure what logs was required, the network log was blank. Information Cable Modem EuroDOCSIS Serial Number 2HA31CU70A2FB Boot Code Version 2.3.0beta7 Software Version V2.39.02 Hardware Version 2.00 CA Key Installed Cable Modem StatusItem Status Comments Acquired Downstream Channel (Hz) 299000000 Hz Locked Ranged Upstream Channel (Hz) 23600000 Hz Success Provisioning State OK Operational Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8299000000 Hz 267000000 Hz 275000000 Hz 283000000 Hz 291000000 Hz 307000000 Hz 315000000 Hz 323000000 HzLocked Locked Locked Locked Locked Locked Locked Locked21 17 18 19 20 22 23 24QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM2566.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17-4.7 dBmV -6.0 dBmV -8.4 dBmV -6.9 dBmV -6.1 dBmV -5.0 dBmV -5.4 dBmV -5.7 dBmV37.4 dB 36.8 dB 36.0 dB 36.8 dB 37.2 dB 37.4 dB 37.2 dB36.8 dB Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8299000000 Hz 267000000 Hz 275000000 Hz 283000000 Hz 291000000 Hz 307000000 Hz 315000000 Hz 323000000 HzLocked Locked Locked Locked Locked Locked Locked Locked21 17 18 19 20 22 23 24QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM2566.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17-4.7 dBmV -6.0 dBmV -8.4 dBmV -6.9 dBmV -6.1 dBmV -5.0 dBmV -5.4 dBmV -5.7 dBmV37.4 dB 36.8 dB 36.0 dB 36.8 dB 37.2 dB 37.4 dB 37.2 dB 36.8 dB Upstream Burst Req(1) Init Maint(3) Per Maint(4) Adv Short(9) Adv Long(10) Adv UGS(11)QPSK QPSK QPSK 16QAM 16QAM 16QAMOff Off Off Off Off Off56 384 384 96 104 104396 6 6 1028 1028 10280 0 0 6 8 816 34 34 150 236 2360 0 0 3 0 08 48 48 8 8 8Fixed Fixed Fixed Short Short ShortOn On On On On On General Configuration Network Access Allowed Maximum Number of CPEs 1 Baseline Privacy Enabled DOCSIS Mode EU DOCSIS 3.0 Config File Primary Downstream Service Flow SFID 23892 Max Traffic Rate 133000000 bps Max Traffic Burst 16320 bytes Min Traffic Rate 6650000 bps Primary Upstream Service Flow SFID 23891 Max Traffic Rate 12000000 bps Max Traffic Burst 16320 bytes Min Traffic Rate 0 bps Max Concatenated Burst 16320 bps Scheduling Type BestEffort Many thanks for your help!