Quote:
Originally Posted by ianch99
I do not agree that utilisation faults are always so fine grained
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It's actually not such a bad thing that Virgin don't list the issues.
Here's what happens, someone has a connection problem/glitch. Let's say it's due to congestion. They go and look at the status page - now, if the fault was listed, quite a lot of people would stop there. "They're working on it, ok" they will say.
However, if the fault isn't listed, then most people will phone in to report the fault. This costs Virgin money. Virgin has to pay for that agent to answer the phone, they also have to pay for the good will credit that agent will probably give to the customer. It's in Virgin's best interests to keep calls as low as possible.
So when lots of people phone in, the issue's priority gets raised. As the priority gets raised, so does the urge to fix it, as it's assumed more people are affected (and thus more phone in, costing Virgin more money). You see?