Quote:
Originally Posted by Deathcrush87
i promise you, my housemates dont even know what torrent is.
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I
promise you, your problem is a problem local to yourself. I
guarantee you that your issue is not something Virgin can solve and if it's not a torrent that one of your housemates has got going, then either someone is using your connection without your knowledge, someone's PC (possibly more than one) is a zombie in a botnet or there's just a lot of wireless interference nearby.
This is why Virgin tells you to try via a wired connection, to rule out wireless as being a problem. Wireless is incredibly flaky and there's no way for Virgin to guarantee any level of service wirelessly. This also means switching to BT or upgrading your connection isn't going to help. You're on the right track buying a new router, but I implore you to do some more testing to determine where the true issue lies before spending any money.
Step one: You
need to do a
wired test. You can't get around this. You need to find out if it's wireless or not and frankly, it's almost certainly wireless that's the problem. However, you also need to make sure it's not your housemates causing the issue, either. The easiest way to do that is to perform your wired test with wireless on the hub disabled (and nothing else plugged in). You can push the button on the front of the hub to turn the wireless off. Easy peasy. Do that, do a speed test on a laptop wired into the hub and see what happens.
Still slow? Try another laptop, just to be sure. If it's slow, call Virgin and report a fault. That seems unlikely.
Getting your 30mbit? Okay, you've then assured that the problem is local. Now you need to find out if it's Wireless or a housemate. Put wireless back on, change the wireless password (to temporarily kick your housemates off), then do another speed test and try some gaming. If it's still ******, wireless is the issue and you either need a better router or to invest in some decent powerlines, if not, your housemates are the issue.
Now assuming your housemates are the issue, you now just need to figure out if one of them is doing something stupid (torrent, virus, etc.) or if it's simply too much traffic. A quick way to determine this is to just look at the wireless light when nobody's home and you're trying to game. If it's flashing
a lot then traffic is going through it.
All that said and done, 30meg is not enough for a 7 person household. It's just not in this day and age.