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Deathcrush87 · 27-06-2015, 16:30

hi there.

let me first explain the situation here.
we are 6 rooms and 7 people living in a shared house in Edgbaston Birmingham.
We have a Virgin internet 30mb with a super hub which is located in the Living room, ground floor.
there is one empty room on the ground floor and we have 3 rooms on the first floor and two rooms on the second floor.
Im living on the second floor.
given the nature of the location of the superhub, we all use wifi connection.
We (or better to say, I) have this problem with the internet for 2 years now, and day by day it gets worse.
I am the only one in the house who plays online multiplayer games, CoD BO2, CoD AW, BF3, BF4, BF Hardline and LoL, on a PC.

now the problem;
at first, i got high pings on weekends, ok no big deal, i know others are at home using internet. so i moved on playing my games on week days. was fine for a while. then after sometime could not get good, playable pings at the evenings after 17:00, ok no big deal, ppl came home and now are using internet. some other folks in the house also complained that they get no connection to the superhub and our landlord purchased them a NetGear Powerline+wifi thingy.
things got better for a while, but then, bad pings and disconnections started at weekdays mornings too (when no one is home). I got so frustrated that i went forward and purchased a BT Powerline Extender for me self.
was good for a while, then got worse than bad. went back to wifi, the same problems are there, that is:
on the weekdays, mornings or late nights when the ping is good (30~40 ms), i join servers and play for 2 to 5 minutes, some random lags here and there but thats ok. then my ping spikes first to 140, then comes back to 40. ok. then to 250 and back. ok. then to 400, 500, 600, 999, then to 1037!! then i get kicked from the servers though i am the top player. just feel my frustration!!!
http://imgur.com/06mAapw
http://imgur.com/IcU6PbV
can not play my games at any time at any day, the service just got worse and worse every day.

things i have done;

- turned down the router for 10 minutes then plug it in again.
- contacted Virgin Support
- reset the router to factory settings
- contacted Virgin Support
- rebooted the router
- contacted Virgin Support
- tried wifi connection to superhub, wifi connection to Netgear, powerline connection to superhub, all the same results
- contacted Virgin Support
- disabled IP Flood Detection in superhub
- contacted Virgin Support
- re-installed windows 8.1 64 bit
- contacted Virgin Support
- re-installed all the drivers
- contacted Virgin Support
- installed ASUS ROG GameFirst II
- contacted Virgin Support
- uninstalled ROG GameFirst II
- contacted Virgin Support
- whined to my landlord
- contacted Virgin Support
- cried to my landlord
- contacted Virgin Support
- called my landlord names behind his back
- contacted Virgin Support
- used my 3 mobile's internet and i got a steady 120 ms ping no spike
- stopped using my 3's mobile internet as my 500mb allowance got used in a jiffy
- contacted Virgin Support
- port forwarded UDP whatever it is
- contacted Virgin Support
- Prayed to Jesus
- contacted Virgin Support
- got dissapointed at Jesus as it seems he does not know/care about technology
- contacted Virgin Support

and everytime i contacted virgin support, they said "oh there is no fault on our side, try wire connection to the superhub", or "upgrade your contract to 100mb" or "buy this, do that"

totally a shut up and suffer situation with Virgin Support.

im hopeless, is there any way i can fix this and have a round finished without getting kicked?

if not, im gonna force my landlord to switch to BT instead of Virgin.
oh Lord...
sometimes my download speed is 7 bytes!!!! I swear, no joke!
my friends ask me if im joining the servers from Africa or something!
even there is a Vietnamese guy joining from vietnam in my server and he gets better ping than me.

anyone, any suggestions, any help? please?

p.s. i might as well move t Vietnam, seems they have better internet services there!

27-06-2015, 16:30	#1
Deathcrush87 Inactive Join Date: Jun 2015 Posts: 68	Please Please help me :[ hi there. let me first explain the situation here. we are 6 rooms and 7 people living in a shared house in Edgbaston Birmingham. We have a Virgin internet 30mb with a super hub which is located in the Living room, ground floor. there is one empty room on the ground floor and we have 3 rooms on the first floor and two rooms on the second floor. Im living on the second floor. given the nature of the location of the superhub, we all use wifi connection. We (or better to say, I) have this problem with the internet for 2 years now, and day by day it gets worse. I am the only one in the house who plays online multiplayer games, CoD BO2, CoD AW, BF3, BF4, BF Hardline and LoL, on a PC. now the problem; at first, i got high pings on weekends, ok no big deal, i know others are at home using internet. so i moved on playing my games on week days. was fine for a while. then after sometime could not get good, playable pings at the evenings after 17:00, ok no big deal, ppl came home and now are using internet. some other folks in the house also complained that they get no connection to the superhub and our landlord purchased them a NetGear Powerline+wifi thingy. things got better for a while, but then, bad pings and disconnections started at weekdays mornings too (when no one is home). I got so frustrated that i went forward and purchased a BT Powerline Extender for me self. was good for a while, then got worse than bad. went back to wifi, the same problems are there, that is: on the weekdays, mornings or late nights when the ping is good (30~40 ms), i join servers and play for 2 to 5 minutes, some random lags here and there but thats ok. then my ping spikes first to 140, then comes back to 40. ok. then to 250 and back. ok. then to 400, 500, 600, 999, then to 1037!! then i get kicked from the servers though i am the top player. just feel my frustration!!! http://imgur.com/06mAapw http://imgur.com/IcU6PbV can not play my games at any time at any day, the service just got worse and worse every day. things i have done; - turned down the router for 10 minutes then plug it in again. - contacted Virgin Support - reset the router to factory settings - contacted Virgin Support - rebooted the router - contacted Virgin Support - tried wifi connection to superhub, wifi connection to Netgear, powerline connection to superhub, all the same results - contacted Virgin Support - disabled IP Flood Detection in superhub - contacted Virgin Support - re-installed windows 8.1 64 bit - contacted Virgin Support - re-installed all the drivers - contacted Virgin Support - installed ASUS ROG GameFirst II - contacted Virgin Support - uninstalled ROG GameFirst II - contacted Virgin Support - whined to my landlord - contacted Virgin Support - cried to my landlord - contacted Virgin Support - called my landlord names behind his back - contacted Virgin Support - used my 3 mobile's internet and i got a steady 120 ms ping no spike - stopped using my 3's mobile internet as my 500mb allowance got used in a jiffy - contacted Virgin Support - port forwarded UDP whatever it is - contacted Virgin Support - Prayed to Jesus - contacted Virgin Support - got dissapointed at Jesus as it seems he does not know/care about technology - contacted Virgin Support and everytime i contacted virgin support, they said "oh there is no fault on our side, try wire connection to the superhub", or "upgrade your contract to 100mb" or "buy this, do that" totally a shut up and suffer situation with Virgin Support. im hopeless, is there any way i can fix this and have a round finished without getting kicked? if not, im gonna force my landlord to switch to BT instead of Virgin. oh Lord... sometimes my download speed is 7 bytes!!!! I swear, no joke! my friends ask me if im joining the servers from Africa or something! even there is a Vietnamese guy joining from vietnam in my server and he gets better ping than me. anyone, any suggestions, any help? please? p.s. i might as well move t Vietnam, seems they have better internet services there!