Quote:
Originally Posted by roughbeast
Simple solution: Don't offer services to new customers that you don't offer to existing customers. By all means offer cheaper enticement deals, if you think anyone is fooled by that, but please show some loyalty to loyal customers.
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I challenge this notion of loyalty, Roughie.
VM charge for their services and try to maintain the income for the same basic reason as "loyal customers" want the cheapest price; money retention.
If you could get a faster service for the same price from someone else, why wouldn't you do it?
I suppose there might be customers who can get a cheaper service for a lower price but can't be arsed. They're not loyal - they just can't be arsed.
Hope you don't mind that analysis!