Quote:
Originally Posted by qasdfdsaq
As you seem to have internet access you can make mobile calls over that as well.
To be fair that's quite a common occurrence, particularly among mobile companies where acquisition subsidies are high.
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AIUI I don't see why they are not required to release it to the customer as well. Being DPA data controllers and all.
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There is a subtle difference between what is technically possible and what is readily accessible for a non-technical consumer. There are costs to switching to entirely mobile or VoIP solutions, both in cash and in knowledge terms.
The fact is, a landline is the simplest, cheapest and most reliable solution for home telephony and broadband, for those who know that most of their calls will be made and received at home.
That being the case, the OP question comes back to VM's ability (or otherwise) to provide the information he requires. I suspect, if the data is being collected and stored, that no interface exists that would allow a CSR to readily access and relate that data to the customer during a phone enquiry. What procedures exist, most likely involve the data controller and the paying of a fee.