Quote:
Originally Posted by Sephiroth
no doubt VM decided that their sign-up rate would be higher with a gateway.
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I disagree dude, anyone with enough knowledge to understand what it does would want to buy their own. Although I completely agree with Pip's statement, I also sympathise with VM. It must have been extremely frustrating for tech support when 70% (guess) of the calls coming through for connection issues were nothing to do with the wan link and were to do with the client hardware/OS settings/3rd party router settings/3rd party router wifi. It is just too much to diagnose and if you have got a customer who can't log into their router, navigate the UI or understand the terminology then you are screwed.
I understand why they wanted to provide a shub but if they were going to do it they should have made sure it was a resilient model with features any and all customers could want (and we all know how that turned out).