Errrr.....
Quote:
Originally Posted by roughbeast
What lesson will they learn? Charging the likes of me more for 120Mb than new customers were charged for 152Mb was not on, whichever way you look at it. They knew they could have been taken to the ombudsman over that.
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No they couldn't? What they charge you is a contract between you and them, it has nothing to do with what they charge others. It's not uncommon for new customers to get sweeter deals than existing customers, especially with the likes of 6-12-18months half price or whatever.
Quote:
Originally Posted by roughbeast
As it is, folk may remember, the downside to getting 152Mb as an existing customer was having to enter into a new contract.
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I remember it very differently. I phoned up, asked nicely and got 152Mbit without having to sign a new contract. So did most people, much to the dismay of some who seen their area get overutilised as a result.
Quote:
Originally Posted by roughbeast
The upside, apart from the speed, was being charged less than I was for 120Mb.
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All that happened was you signed a new contract, with new terms, just like the "new" customers you begrudge. There's nothing illegal about having two different contract terms for two different people, especially old and new customers.