Thread: Superhub 200Mbit coming soon? (According to a survey)
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Old 31-05-2015, 17:13   #491
ianch99
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Re: 200Mbit coming soon? (According to a survey)
Quote:
Originally Posted by Ignitionnet View Post
Giving existing customers what they are paying for isn't penalising them. No-one's talking about refusing to allow them to upgrade. Makes perfect sense to allow existing customers to upgrade for a price. That price being somewhat more than a phone call to threaten to leave a 152Mb service because you want a xxxMb service for free else you'll go to BT's 76Mb.

Ideally there'd be no release of the product in areas that aren't fully ready at all, either to existing or new customers, but then people would complain and it'd be bad marketing.
I agree about your free upgrade point. I thought you were saying that they couldn't upgrade even if they were happy to pay the same price as a new customer and also were happy to enter a new contract
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