Quote:
Originally Posted by ianch99
It is very poor customer relations if you penalise existing customers in order to entice new ones. If you upgrade your product, all the customer in a particular area should be entitled to purchase it.
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Giving existing customers what they are paying for isn't penalising them. No-one's talking about refusing to allow them to upgrade. Makes perfect sense to allow existing customers to upgrade for a price. That price being somewhat more than a phone call to threaten to leave a 152Mb service because you want a xxxMb service for free else you'll go to BT's 76Mb.
Ideally there'd be no release of the product in areas that aren't fully ready at all, either to existing or new customers, but then people would complain and it'd be bad marketing.