Quote:
Originally Posted by ianch99
It is very poor customer relations if you penalise existing customers in order to entice new ones. If you upgrade your product, all the customer in a particular area should be entitled to purchase it. There should be no discrimination. The upgrade for existing customers need not necessarily be free and may demand a new contract but that's fair.
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I agree. In any case a customer would be able to get the new service anyway, by cancelling their existing one and signing up as a new customer. Yet forcing someone to do so causes more costs and inconvenience to both the customer and VM for absolutely zero benefit to either party...