Cable Forum - View Single Post - Superhub 200Mbit coming soon? (According to a survey)

Ignitionnet · 31-05-2015, 14:42

The next upgrade, at least the top tier, will come to new customers first most likely as it'll need new kit.

Hopefully they have learned their lesson and won't give existing ones whatever they want because they call into the retentions team and end up breaking the service for all in their local area.

Customers on 120Mb or 152Mb or whatever are getting what they are paying for.

Customers who sign up for an upcoming tier are getting what they are paying for.

There is no entitlement to free upgrades. Tiers changing and the previous versions of them being grandfathered is perfectly common, as is leaving people on the earlier tiers until they have arranged to receive upgraded CPE.

The next generation services, at least the top one, will have to be approached in a similar manner to the upgrade of tiers from the legacy modems to DOCSIS 3 kit.

I'm hoping the new top tier will be entirely new, not an upgrade, to avoid the disagreements and issues. The other two it's not such a serious problem.

31-05-2015, 14:42	#482
Ignitionnet Inactive Join Date: Jun 2008 Location: Leeds, West Yorkshire Age: 47 Posts: 13,995	Re: 200Mbit coming soon? (According to a survey) The next upgrade, at least the top tier, will come to new customers first most likely as it'll need new kit. Hopefully they have learned their lesson and won't give existing ones whatever they want because they call into the retentions team and end up breaking the service for all in their local area. Customers on 120Mb or 152Mb or whatever are getting what they are paying for. Customers who sign up for an upcoming tier are getting what they are paying for. There is no entitlement to free upgrades. Tiers changing and the previous versions of them being grandfathered is perfectly common, as is leaving people on the earlier tiers until they have arranged to receive upgraded CPE. The next generation services, at least the top one, will have to be approached in a similar manner to the upgrade of tiers from the legacy modems to DOCSIS 3 kit. I'm hoping the new top tier will be entirely new, not an upgrade, to avoid the disagreements and issues. The other two it's not such a serious problem.