true. I am absolutely fascinated to know at what level that decision was made and I would love to see the empirical data used to make the decision. What is the cost of running call centres, sending techs out and paying for the refurb vs saving all the money just mentioned plus negative PR. Given the constant willy waving on tv adverts about wireless routers and unbeatable wireless performance, especially when shub1 is famous for the complete opposite, you would have thought VM would want to take every opportunity to put customers on shub2 to keep everyone happy.
If anything (and if I was a top VM bod) I would say "25% of all calls are due to know shub1 faults. If I get rid of shub1 and replace it with shub2 I can reduce load on call centre, get rid of 20% of staff, still leave myself with an extra 5% and save £Xmillion a year".
It baffles me it does, or as Leonard would say "I am befuddled".
