Cable Forum - View Single Post - Superhub superhub2

Zanny · 21-05-2015, 09:27

So my superhub 1 internal battery is flat and no longer holds settings , a reboot sets everything back to default including SSID.

I phone them and explain the fault, said could they just send a new hub and I'll fit it myself. If its relevant I'm also off contract.

AFTER ringing faults they put me through to CS. CS gave me three options.

1 - Get a newer modem for a one off fee of £20.
2 - Agree to a new 12 month contract, get modem for 'free' and £4.82 off bill for 12 months.
3 - I reminded her the superhub 1 was faulty, she said all an engineer would do is replace like for like and I'd get a new superhub1.

1 went option 1.

Does any of this seem correct?

21-05-2015, 09:27	#1
Zanny Inactive Join Date: Dec 2005 Location: Southampton Services: 50Mb BB Posts: 119	superhub2 - did customer service rip me off? So my superhub 1 internal battery is flat and no longer holds settings , a reboot sets everything back to default including SSID. I phone them and explain the fault, said could they just send a new hub and I'll fit it myself. If its relevant I'm also off contract. AFTER ringing faults they put me through to CS. CS gave me three options. 1 - Get a newer modem for a one off fee of £20. 2 - Agree to a new 12 month contract, get modem for 'free' and £4.82 off bill for 12 months. 3 - I reminded her the superhub 1 was faulty, she said all an engineer would do is replace like for like and I'd get a new superhub1. 1 went option 1. Does any of this seem correct?