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Bananaman_007 · 03-05-2015, 19:03

I have a very good deal currently with VM. I was telling a friend at work who was paying a lot more. She phoned them up and asked for the deal i had, they disputed i even had that deal. The next day at work she tried again and again was told that i would not be getting that deal. At that point i was standing next to my friend.

She passed the phone to me and i gave the VM retentions team my info, they looked and confirmed i was getting the deal. However they went on to say it could not be offered to my friend as it was an in store promotion that was reducing my bill. I said that i had never signed up to any instore promotion and that my deal was from retentions (who i was speaking to on her behalf).

VM still argued with me and refused to give my friend the same deal.

What i am saying is VM can and will give better deals to some customers and have no rhyme or reason for who gets what.

03-05-2015, 19:03	#9
Bananaman_007 Inactive Join Date: Nov 2011 Posts: 267	Re: An 'Exclusive' offer in the post I have a very good deal currently with VM. I was telling a friend at work who was paying a lot more. She phoned them up and asked for the deal i had, they disputed i even had that deal. The next day at work she tried again and again was told that i would not be getting that deal. At that point i was standing next to my friend. She passed the phone to me and i gave the VM retentions team my info, they looked and confirmed i was getting the deal. However they went on to say it could not be offered to my friend as it was an in store promotion that was reducing my bill. I said that i had never signed up to any instore promotion and that my deal was from retentions (who i was speaking to on her behalf). VM still argued with me and refused to give my friend the same deal. What i am saying is VM can and will give better deals to some customers and have no rhyme or reason for who gets what.