[MalteseFalcon]

Finally heard back from the NHS Trust today re: sending me a letter with wrong patient consultation in letter. They told me that most of the Admin staff had been replaced, doctors double check typed letters with their dictated letters and sign them off before sending out.

Seemed a bit shocked when I said I didn't want compensation for it, had it been something like telling me I had a really serious medical condition then I would have asked for some money, but just an acknowledgement that there was a cock up their end, and that systems had been put in place to make sure it never happens again is sufficient compensation for me.