Cable Forum - View Single Post - Connection drops in/drops out periodically

Rajie · 21-04-2015, 14:23

Back again. The same problems we had before came back within 48 hours of the engineer leaving. That was a couple of weeks ago, and I haven't contacted Virgin again yet as I wanted to make sure it wasn't a temporary blip - but I can safely say that the connection now is the worst it has ever been.

I don't understand what I can do at this point. If we get another engineer out aren't they just going to do the same thing with "power levels" and the "tap point" that the last one did? That didn't do anything clearly, in fact it made things worse if anything, so how can I trust Virgin a third time?

I've looked in to switching to Sky which everyone in the house is fine with, but since we just got the Superhub I'm just praying that this doesn't count as a new contract and we're locked in to some draconian 18 month contract until we can cut ties with Virgin. At this point I'd be happy to take even a significant speed drop by switching providers if it meant that the connection actually works. We've been with Telewest/Blueyonder/Virgin for 20+ years and this is the worst service we've ever had during that entire time.

21-04-2015, 14:23	#46
Rajie Inactive Join Date: Feb 2015 Posts: 24	Re: Connection drops in/drops out periodically Back again. The same problems we had before came back within 48 hours of the engineer leaving. That was a couple of weeks ago, and I haven't contacted Virgin again yet as I wanted to make sure it wasn't a temporary blip - but I can safely say that the connection now is the worst it has ever been. I don't understand what I can do at this point. If we get another engineer out aren't they just going to do the same thing with "power levels" and the "tap point" that the last one did? That didn't do anything clearly, in fact it made things worse if anything, so how can I trust Virgin a third time? I've looked in to switching to Sky which everyone in the house is fine with, but since we just got the Superhub I'm just praying that this doesn't count as a new contract and we're locked in to some draconian 18 month contract until we can cut ties with Virgin. At this point I'd be happy to take even a significant speed drop by switching providers if it meant that the connection actually works. We've been with Telewest/Blueyonder/Virgin for 20+ years and this is the worst service we've ever had during that entire time.