Quote:
Originally Posted by General Maximus
they would have a good point. I have never seen a thread where there was a known fault which was scheduled to be fixed and didn't have a fault reference. Every single post I have seen has always been like the one above where the customer gets fobbed off, they wait a month or two and ring back only to be told that a fault never existed and the next relief worked isn't scheduled for 6 months.
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Faults affecting a single cable/node don't get onto the status page.
---------- Post added at 00:43 ---------- Previous post was at 00:42 ----------
Quote:
Originally Posted by General Maximus
Edit: I have just read the entire thread and I think you need to ring back and perhaps be a bit more firm. I know they are giving you the run around because if there was an area issue there would be a fault reference for it and there isn't. You need ring back and tech a tech round to move your tap point because your downstream power levels are too low.
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Or there's an area fault causing poor power levels and bad downstream SNR.
---------- Post added at 00:44 ---------- Previous post was at 00:43 ----------
Quote:
Originally Posted by General Maximus
Ben reckons the best time is between 8-9am our time just as they start work (and maybe as India go for lunch ) |
India don't get lunch....