[General Maximus]

hey tell everyone that and give you hush money. You'll ring up next month and enquire as to what is going on because you have still got the problem and the person you speak to will not know what you are talking about and deny a fault ever existed.

Edit: I have just read the entire thread and I think you need to ring back and perhaps be a bit more firm. I know they are giving you the run around because if there was an area issue there would be a fault reference for it and there isn't. You need ring back and tech a tech round to move your tap point because your downstream power levels are too low.