10-12-2004, 17:14
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#27
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Inactive
Join Date: Jun 2003
Location: Huthwaite, Nottinghamshire
Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other
Posts: 4,536
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Re: I thought I would save some money BUT I was wrong
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Originally Posted by danielf
I think I may have had something similar (this was Notts). I gave my 30 days notice late August, and cancelled the Direct Debit for BB half way through September. I recently received a bill for the BB charges for September. But, since Broadband is billed in advance, I had already paid this early in September.
I spoke to customer services, and ended up getting the amount 'waived'. The lady had some story about it depending on when you cancelled, but I did not understand what she was on about. If it's been paid in advance, you can't charge it a second time. Likewise, if you downgrade your service, the bill shouldn't rise. I would not be surprised if you are being billed twice as well.
Edit: They also tried to charge me for 1-5 Oct...
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As you can see I am in Nottinghamshire and my broadband is charged in arrears.
Mark B is a NTL employee .
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