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Originally Posted by Kushan
That's all well and good, but historically the broadband has been much less reliable than the phone line (Not a slant on the infrastructure, I think it's just the nature of a much more complicated beast). In all the years I've been with Virgin, I think I've had one phone fault but numerous broadband faults.
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I think that's a misconception primarily based of the fact most people use their broadband more than their phone therefore more likely to notice when it's broken, plus most people blame anything that prevents access to a website on their broadband, whether the problem is remotely related to them or not.
A fault with the line at the other end people blame on the other person having no mobile reception, or the other person's telephone provider because your own must be working because you get a dial-tone and you can call everyone else. A broken server or CDN at the far end, a broken DNS server or a routing cock-up at a border gateway though, people will blame that on a broadband fault, even though you get a dial-tone and can still call everyone else.
Inter-provider gateway faults on POTS are just as common IMO, though the lack of dynamic routing protocols somewhat mitigates the number of possible failure modes.
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As for bandwidth, the problem is when congestion hits. It's fine saying you can run it off QPSK but the total bandwidth drops considerably and people are still going to be downloading stuff. QoS is the answer to that but again, historically, Virgin have never been particularly great at that sort of thing and I'm not confident it'll work well in those situations.
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Bandwidth for cable voice services will be completely separate and isolated from broadband. It would be just as impossible for broadband congestion to affect telephone service as it is now.
---------- Post added at 12:15 ---------- Previous post was at 12:12 ----------
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Originally Posted by Ignitionnet
All Liberty Global. VM have staff trained in PacketCable and can make use of the experience of the Liberty architecture group at Schipol, Netherlands.  |
VM have staff trained in user support and can make use of the experience of many of their better agents, seen here and elsewhere, but seem to still prefer deferring to the Indian subcontinent...
---------- Post added at 12:16 ---------- Previous post was at 12:15 ----------
Quote:
Originally Posted by broadbandking
What about the people on PAY AS YOU GO that have no credit.
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Not much different to the people taking broadband only right now and don't even have a phone line, VM being the only network on which that's possible.