Quote:
Originally Posted by jb66
The problem with that is you need someone clever enough on the end of the phone to look at it rather than "book a tech" for a "closer look" with no diagnostic tools to scratch his head and swap out the hub again.
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Nah, just a decent front end that colours the numbers in lots of green / red / amber along with a workflow that shoves it in the agent's face before they're allowed to book a tech
