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Originally Posted by orangebird
I believe there's a 30 notice period for changing tier? If so, then you should pay the pro-rata thingy, but you should've also been receiving the original speed until that 30 day period was over... 
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True but a week after calling for the down grade my speed dropped
http://www.adslguide.org.uk/tools/speedtest.asp
Downstream697 Kbps (87.1 KB/sec)752 Kbps (inc. overheads)Upstream122 Kbps (15.3 KB/sec)131 Kbps (inc. overheads)