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Re: Moans and Pet Hates part 8
TFL's Oyster system.
Tried to renew my travelcard over the weekend, ordered it online and zapped my card to upload the ticket. Apparently, thanks the laughable design of their website, I have managed to order the travelcard on an Oyster I reported lost last year.
No problem, I thought. I'll get them to transfer the order to my current card. I phoned them and apparently they cannot do this. I asked about cancelling the order, and was told it would take 5-7 days. They advised me a wait a couple of days. Apparently when the ticket is not uploaded after a couple of days, the order will be cancelled automatically and my card will be refunded.
Unfortunately, I have to wait as the ticket is over £1,000, and I cannot afford to lose that amount.
Why on earth would the website enable me to order a ticket on a card that has been reported lost? Why, when this does happen, do they not offer a way to correct it quickly?
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