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Originally Posted by At a loss
Basically I started off quite some time ago on the 600k broadband of which if I remember correctly I paid a month in front (Pro rota thingy), then I moved onto the 1 meg broadband of which the speed increase took place with in a couple of hours. This was then increased to the 1.5 meg connection. which I have been using.
But to financial reasons I need to down grade until april 2005 to the 750k connection of which the connection degrade in speed terms took about a week.
At the same time I called for the decrease in the connection speed I cancelled broadband plus has no one in this house was using it after I signed up for the free 1 month trial. (This was cancelled in the second week of the trial period).
So basically I was expecting a bill for the 750k service only since the phone is billed separtly and I got billed for broadband plus and the pro rota thingy (a month and a month in advance for the 750k) when I was already in front in billing terms for the 1.5 meg which the speed decreased to the 750k after a week when I should have been still on the 1.5 meg connection speed for another month has I have paid in advance.
So my services at the moment should only be the 750k broadband and the phone line and nothing else.
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Ok there's always much confusion about pro rata billing.
Let's say you are billed on 10th August for 1 month in advance at 1.5mb.
If, on the 12 August, you call and downgrade to 750k, your speed will change pretty much straight away, even though you have paid a month in advance at the higher speed.
When your next bill arrives, you will find that it has been adjusted 'pro rata', so that your charges from 12th August-9th September for 1.5mb would be refunded, and replaced by charges for the same period for 750k. You'd then also have a month in advance 10th September-9th December for 750k.
You're clearly on a cable modem if you're getting email notifications. It sounds as though, for starters, you need paper bills, as these will tell you exactly what dates the charges refer to and what they are for. PM me your details and I'll arrange this on Tuesday when I'm next in.
At the same time I'll also have a look at your account and see if what you have been told has been done has actually been done.