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Old 02-04-2015, 12:57   #7
Stuart
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Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
Posts: 26,546
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Re: Being charged for on demand programmes which were never requested

Quote:
Originally Posted by spiderplant View Post
I suggest you contact ceo.office@virginmedia.co.uk. They can investigate what is happening and, as jb66 says, block On Demand.

You can also change some settings on the Virgin box yourself. Go into the Parental Controls and/or Purchase Controls menus (the menus available will depend on the box type), and set everything to the maximum. Then change the PIN to a random value instead of the easily-guessed default of 1234.
Just to back up spiderplant's advice, the best people to deal with this would be the Ceo's office.
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