[At a loss]

Originally Posted by danielf

How exactly is your bill made up? Are they trying to charge you in arrears for a service you have paid in advance? Are they charging you for 2 services when you had only one?

Basically I started off quite some time ago on the 600k broadband of which if I remember correctly I paid a month in front (Pro rota thingy), then I moved onto the 1 meg broadband of which the speed increase took place with in a couple of hours. This was then increased to the 1.5 meg connection. which I have been using.
But to financial reasons I need to down grade until april 2005 to the 750k connection of which the connection degrade in speed terms took about a week.
At the same time I called for the decrease in the connection speed I cancelled broadband plus has no one in this house was using it after I signed up for the free 1 month trial. (This was cancelled in the second week of the trial period).

So basically I was expecting a bill for the 750k service only since the phone is billed separtly and I got billed for broadband plus and the pro rota thingy (a month and a month in advance for the 750k) when I was already in front in billing terms for the 1.5 meg which the speed decreased to the 750k after a week when I should have been still on the 1.5 meg connection speed for another month has I have paid in advance.

So my services at the moment should only be the 750k broadband and the phone line and nothing else.