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Originally Posted by Rajie
OK, thanks for that. I don't really know what any of that means at all though, I'm worried if I just tell them verbatim what you say there they will fob me off and I won't have any come back because I don't know what I'll be talking about either.
So I ask for my power levels to be adjusted, because the downstream power is too low, and upstream is too high, so they need to move our tap point? I'm worried if I say that they won't know what I'm talking about and I won't either (the bloke who brought the superhub even told me he knew nothing about the internet when we were chatting).
I'm still wondering why the vast majority of the times the disconnects happen that it as a specific time of day - 10 mins either way of 11am/4pm/11pm.
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Don't worry about the technical mumbo jumbo, just phone them up and tell them what you do know - your internet is intermittent and there's a problem. Let the agent figure it out and don't accept no for an answer.
It should be pretty cut and dry though, your levels are not great so even a mediocre agent should spot it and book you a tech.