Cable Forum - View Single Post - Superhub Virgin Business Superhub now has Modem Mode

VirginPain · 30-03-2015, 12:44

Hello everyone,

I’m new at this forum but I’ve been following it since few month back.

We have just installed a 50Mb broadband with 1 Static IP and I’ve been trying to setup our DrayTek Router 2820V using the using the super hub in modem mode, but I failed all the time.

Basically I’ve been told by the Support team that I need to use PPPoE authentications (I’ve got the Username and Password from the SH) over the Wan port 2 on the DrayTek, but it’s not working.

If I put the Router on “automatically get IP” DHCP, I can get some response but with a different IP, NetMask, and GW, and not been able to ping the outside.

Today after 30min waiting on the phone with Virgin, a nice lady told me that, the Modem Mode only works with 5 IP Range.

Please would you be able to shed some light?

cheers

30-03-2015, 12:44	#103
VirginPain Inactive Join Date: Mar 2015 Posts: 5	Re: Virgin Business Superhub now has Modem Mode Hello everyone, I’m new at this forum but I’ve been following it since few month back. We have just installed a 50Mb broadband with 1 Static IP and I’ve been trying to setup our DrayTek Router 2820V using the using the super hub in modem mode, but I failed all the time. Basically I’ve been told by the Support team that I need to use PPPoE authentications (I’ve got the Username and Password from the SH) over the Wan port 2 on the DrayTek, but it’s not working. If I put the Router on “automatically get IP” DHCP, I can get some response but with a different IP, NetMask, and GW, and not been able to ping the outside. Today after 30min waiting on the phone with Virgin, a nice lady told me that, the Modem Mode only works with 5 IP Range. Please would you be able to shed some light? cheers