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Old 29-03-2015, 00:30   #4
RichardCoulter
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Re: Has there been a change in policy Re: early ermination fees whilst still in contr

Just goes to show that treating a customer well pays dividends in the long term Saabmania2.

---------- Post added at 23:30 ---------- Previous post was at 23:24 ----------

Quote:
Originally Posted by spiderplant View Post
Presumably he isn't in the minimum period.

http://store.virginmedia.com/the-leg...ices.html#home
The observation that the customer still has time left on the free 6 months Netflix offer suggests that he started using a TiVo less than a few months ago. I think that an assumption has been made that subscribing to TiVo starts another contract period.

Does subscribing to a TiVo always result in a new contract?

The terms & conditions that you linked to don't look as though anything has changed from that aspect.
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