Quote:
Originally Posted by FGUK
I don't know if it adds much to the discussion but.....
After filling in a VM Business survey at the beginning of the month I had a call with customer services. First I was offered to leave VM without penalty, then she said she would work out if she could organise a one off goodwill payment (holding my breath still). She also offered their leased line of course, but that isn't really an alternative in terms of cost.
And she wouldn't commit to any fix for the existing service, or any date for SH2 and fixed IP.
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Quite why they cannot or will not roll back to the previous firmware release is strange. That version appeared to be stable.
I wonder if there had to be an upgrade to allow some other network changes to proceed, and now they can't go back.