Thread: 50M Did any one have a complete outage in the Winnersh
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Old 25-03-2015, 06:57   #1
Ken W
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Join Date: Jul 2004
Location: Winnersh UK
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Did any one have a complete outage in the Winnersh
Did any one have a complete outage in the Winnersh RG41 5NY area on Tuesday morning, land line dead, no BB, no TIVI TV?

I checked several people that were in and on Virgin who were street who were on Virgin and they had the same problem.

One person had phoned faults on their mobile which costs a lot as they were not on Virgin Mobile and spoke for some while to the over seas support who was adamant it was their SH modem and he arranged for an engineer to visit some time this week.

Later that morning my land line started working so I phone support and also got the over seas and he was also adamant it was my modem even thou I had told him the several in my street had the same problem!

How was changing my SH modem going to solve the TIVO TV outage?

One thing that annoyed me apart from him telling me it was my modem and wanted to send a engineer to replace it later in the week was during my call he repeated "Thank you Mr -----" I counted him saying that over 10 times.

Any way later that afternoon the network stared working both BB and TV were restored so as I thought it was a network problem.

Has any one else had similar problems with the over seas support?

Ken
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