[At a loss]

Originally Posted by danielf

I think I may have had something similar (this was Notts). I gave my 30 days notice late August, and cancelled the Direct Debit for BB half way through September. I recently received a bill for the BB charges for September. But, since Broadband is billed in advance, I had already paid this early in September.

I spoke to customer services, and ended up getting the amount 'waived'. The lady had some story about it depending on when you cancelled, but I did not understand what she was on about. If it's been paid in advance, you can't charge it a second time. Likewise, if you downgrade your service, the bill shouldn't rise. I would not be surprised if you are being billed twice as well.

Edit: They also tried to charge me for 1-5 Oct...

Basically my problem stems from me downgrading my internet connection to the next step down to lower the bill for the next few months but my bill jumped to £53.94 and I still had services that I had cancelled?(broadband plus).
I was told that my bill would go down to the £24.99 the next month but its like first you pay more for less ?