Quote:
Originally Posted by nicko
My latest year coming to an end, cancelled on Saturday the citing the cost when the offer ends, got a phone call Monday after haggling got another 10 months at same price + £50 credit on account + NO CONTRACT can leave anytime.
It gets better, I didn't have to leave and wait for an offer in the letterbox.
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SKY are the kings of retention. Just need to hold your nerve and play the game. It does mean annually you might be left with no SKY TV for a few days but it's not long until they give you a call, sent you a letter or an e-mail giving you 50% off to come back. Play the game right and you could even get between 60% and 75% off! It's a bit hit and miss but what I learned is don't hit them with idle threats of going to another provider. For the past 3 years I've blown smoke up their behind by saying:
"Truth is I don't really want to cancel, I really enjoy your services. Problem is my deal is expiring and I can't afford to go up to full price."
SKY pretty much read between the lines and do the rest from there.