Quote:
Originally Posted by Stephen
It's honestly not that big a deal IMO.
Spider works in a particular department who will be more aware of product specific differences and changes.
|
Whoever Spider is and what he does, he solved a problem that the entire Virgin organisation had no clue about and left the customer in total limbo using two remotes when only one was necessary,
This tiny solution
should be known by the CEO team and especially the engineers. I find it incomprehensible that my
lump it problem was solved by an incidental Forum member who simply read a thread.
Spider has demonstrated a remarkable degree of responsibility, dedication and consideration in helping out a customer that the entire Virgin machinery simply left in the lurch.
Well Stephen, if they were oblivious to this solution 24 hours ago, they sure are not now. I have sent an Email to this CEO team describing everything, so perhaps in future the TiVo Virgin people, especially the engineers will simply try the alternative white logo remote when they cannot find a TV code with the black logo remote and not leave the customer in limbo.