[Stephen]

It's honestly not that big a deal IMO.

Spider works in a particular department who will be more aware of product specific differences and changes than the customer service teams or install techs, who most of the time won't be told of such details. I wasn't even aware there were two versions of the TiVo remote, et alone the high contrast version.

By the way, its not actually the CEO you will have been dealing with but a special team who deal with high level complaints and issues. Its hardly a pathetic issue. It's probably only the second time this has happened in how many thousands of customers.

So the fact is that it has been programmed differently is also not a big deal really. Especially if its made by a different company. These things can happen. Then again it could simply have been a problem with the remote you were originally given.



However alls well that ends well.