Cable Forum - View Single Post - Superhub Virgin Business Superhub now has Modem Mode

APS · 18-03-2015, 13:11

We are on the .13 firmware and are having a lockup about once per week. We got fed up with resetting the modem so a couple of months ago I raised this as a formal complaint and was eventually offered 3 months rental as compensation which came through on our account this month. There was no timescale for a fix given, just an apology for the continuing fault.

I would encourage everyone affected to demand refunds too, as loss of revenue might kick VM into action to solve the problem, as there is no sign they are in any hurry to fix the issue.

18-03-2015, 13:11	#98
APS Inactive Join Date: Jan 2004 Posts: 216	Re: Virgin Business Superhub now has Modem Mode We are on the .13 firmware and are having a lockup about once per week. We got fed up with resetting the modem so a couple of months ago I raised this as a formal complaint and was eventually offered 3 months rental as compensation which came through on our account this month. There was no timescale for a fix given, just an apology for the continuing fault. I would encourage everyone affected to demand refunds too, as loss of revenue might kick VM into action to solve the problem, as there is no sign they are in any hurry to fix the issue.