Cable Forum - View Single Post - I thought I would save some money BUT I was wrong

danielf · 10-12-2004, 15:59

I think I may have had something similar (this was Notts). I gave my 30 days notice late August, and cancelled the Direct Debit for BB half way through September. I recently received a bill for the BB charges for September. But, since Broadband is billed in advance, I had already paid this early in September.

I spoke to customer services, and ended up getting the amount 'waived'. The lady had some story about it depending on when you cancelled, but I did not understand what she was on about. If it's been paid in advance, you can't charge it a second time. Likewise, if you downgrade your service, the bill shouldn't rise. I would not be surprised if you are being billed twice as well.

Edit: They also tried to charge me for 1-5 Oct...

10-12-2004, 15:59	#11
danielf cf.mega poser Join Date: Jun 2003 Posts: 16,687	Re: I thought I would save some money BUT I was wrong I think I may have had something similar (this was Notts). I gave my 30 days notice late August, and cancelled the Direct Debit for BB half way through September. I recently received a bill for the BB charges for September. But, since Broadband is billed in advance, I had already paid this early in September. I spoke to customer services, and ended up getting the amount 'waived'. The lady had some story about it depending on when you cancelled, but I did not understand what she was on about. If it's been paid in advance, you can't charge it a second time. Likewise, if you downgrade your service, the bill shouldn't rise. I would not be surprised if you are being billed twice as well. Edit: They also tried to charge me for 1-5 Oct... __________________ Remember kids: We are blessed with a listening, caring government.