Yes, the majority of it works well but sadly, as with all companies I suppose, we only hear the negatives. There is a website,
http://www.nhs.uk/Services/Hospitals...ew.aspx?id=876, (link takes you to my local one but shouldn't be hard to find your own hospital) where you can leave feedback for the hospital. It is seen by the hospital, and positive feedback is always passed on. As is negative as well.
Hope you are OK tomorrow at hospital dilli, and I hope that nothing too serious with your husband Jo.