Cable Forum - View Single Post - Virgin let us down big time

ccarmock · 21-02-2015, 15:54

Yes agreed - however on site troubleshooting etc and swap of Superhub or cabinet work etc will be done 24/7.

They quote a 24 hour fix on broadband still however as you say there are exceptions that have to be accepted - roadworks, major network changes etc would fall into that exception list.

a DDoS attack at some of their business broadband IP ranges was dealt with within about 2 hours of reporting on a Saturday evening not too long ago.

21-02-2015, 15:54	#33
ccarmock Inactive Join Date: Jun 2008 Posts: 804	Re: Virgin let us down big time - advice? Yes agreed - however on site troubleshooting etc and swap of Superhub or cabinet work etc will be done 24/7. They quote a 24 hour fix on broadband still however as you say there are exceptions that have to be accepted - roadworks, major network changes etc would fall into that exception list. a DDoS attack at some of their business broadband IP ranges was dealt with within about 2 hours of reporting on a Saturday evening not too long ago.