Quote:
Originally Posted by DABhand
I have noticed that they never list the upload speed for the business lines (except the performance one which is 100mb both ways), and also no traffic management except between after 6pm and before 8am, but 8am-6pm is fine.
Why pay more for more SLAs in your favour and supposedly instant tech support and fixes, which basically never happen.
They even can't guarantee you will get what you pay for lol, it is so bad.
They pretend its bandwith sharing between other businesses in the area, but in reality... it will be shared with normal customers.
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You are right. They used to list the upload speeds for business services. For the 50 Mb/s business service the upstream speed is 5 Mb/s. for the 152 Mb/s business service I was quoted 'up to 15 Mb/s' but gather it is actually 12, Maybe when someone who has that service reads this they can confirm.
In terms of bandwidth guarantees - this is common amongst broadband providers. If you need guaranteed bandwidth then a traditional leased line service might be more appropriate.
The SLAs on the business service does offer a faster fix time then residential. I, for one have had very swift responses to faults. Certainly in the evenings the person that answers the faults line is the very same engineer that will login to the CMTS infrastructure and troubleshoot with you while you are on the phone. I have had faults cleared that way.
Congestion faults requiring a node split clearly go for further planning, but have seen that happen within a week of reporting.
A visit requiring an engineer visit can be late at night/weekend. The fault repair service for business broadband is excellent in my experience.
Now to balance that the way the new firmware has been handled is poor, and there were many lessons VMB should have learned from this.