[Kushan]

That said, Jon22 makes an excellent point - Customer services don't give anything away for free (maybe a cable if you're lucky), however customer retentions have a lot more bargaining power. If you have a modem that old, there's a good chance you're out of contract so if you phone them up and tell them you're leaving, they'll bargain with you - tell them that your bill is too high and Sky has offered you a better deal with a wireless router for free and they'll quickly upgrade you - often at no cost.