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Old 20-02-2015, 12:12   #22
Jon22
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Join Date: Jul 2010
Location: Newport, Shropshire
Posts: 338
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Re: Connection drops in/drops out periodically

Quote:
Originally Posted by Rajie View Post
I already said it, but I'm not sure how else I can say it - The last time we called them they said it would not be free. The Super Hub would not be free, regardless of speed staying the same or not.

Again, thank you for your help.
Did you call the normal customer service or the people in retentions? If you ring retentions, I'm fairly sure they would send one and maybe even put you on a better package (at the same or lower cost), in return for signing you up to a new 12 month contract. Think its option 5, then option 3 from 150.
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