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Re: Connection drops in/drops out periodically
No point not going for a Super Hub 2, as said they are free, and have a better DOCSIS system than your old Ambit 256, plus it is both a modem and wireless router, if you don't want wifi you can turn it off and keep it as a modem.
If you ever need the wireless function, switch it on again.
I would definitely call VM and ask them to send it out, you don't need an engineer to do it they give instructions on how to call up to activate it etc.
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