Cable Forum - View Single Post - Virgin let us down big time

DABhand · 20-02-2015, 11:24

I have noticed that they never list the upload speed for the business lines (except the performance one which is 100mb both ways), and also no traffic management except between after 6pm and before 8am, but 8am-6pm is fine.

Why pay more for more SLAs in your favour and supposedly instant tech support and fixes, which basically never happen.

Then they have this

"You’ll probably be able to get the fastest Internet service in your area from us. But because broadband services are shared amongst other businesses in the local area, your download speeds can’t be guaranteed. So whilst for some it won’t matter that upload speeds aren’t as fast as downloads, for digitally-dependent businesses – who use video conferencing, Cloud apps or off-site storage – this could be a deal breaker. So allow us to introduce Dedicated Internet Access too."

They even can't guarantee you will get what you pay for lol, it is so bad.

They pretend its bandwith sharing between other businesses in the area, but in reality... it will be shared with normal customers.

20-02-2015, 11:24	#29
DABhand Inactive Join Date: Feb 2007 Posts: 640	Re: Virgin let us down big time - advice? I have noticed that they never list the upload speed for the business lines (except the performance one which is 100mb both ways), and also no traffic management except between after 6pm and before 8am, but 8am-6pm is fine. Why pay more for more SLAs in your favour and supposedly instant tech support and fixes, which basically never happen. Then they have this "You’ll probably be able to get the fastest Internet service in your area from us. But because broadband services are shared amongst other businesses in the local area, your download speeds can’t be guaranteed. So whilst for some it won’t matter that upload speeds aren’t as fast as downloads, for digitally-dependent businesses – who use video conferencing, Cloud apps or off-site storage – this could be a deal breaker. So allow us to introduce Dedicated Internet Access too." They even can't guarantee you will get what you pay for lol, it is so bad. They pretend its bandwith sharing between other businesses in the area, but in reality... it will be shared with normal customers.